We hope you had a great experience with Digitalfinserve Service.
This Refund & Return Policy explains when the Membership Card Fee may be refundable and the process for requesting a refund.
The ₹353 Membership Card Fee may be eligible for a refund only in the circumstances specifically mentioned in this Refund & Return Policy.
A customer may request a refund if:
Meeting these conditions does not automatically guarantee a refund. The request will be reviewed against the applicable records and service status.
Customer Service Initiation means the first customer-service process initiated by Digitalfinserve Service after successful Membership Card payment.
This process may include one or more of the following:
The Customer Service Initiation is considered started when Digitalfinserve Service initiates an SMS or call within the applicable 24–48 hour period, and the initiation is recorded in the customer portal/system.
If the customer does not respond to the SMS or call, the Customer Service Initiation may still be considered started if the communication attempt was successfully initiated and recorded in the company's system.
A refund request under this policy must be submitted:
Within 48 hours of the successful Membership Card payment.
Requests submitted after the applicable 48-hour period may not qualify for a refund under this specific provision.
Eligible customers should submit their request through the designated:
Raise a Request Page: Raise a Request
The customer may be required to provide:
Digitalfinserve Service may verify the payment and service-initiation records before processing the request.
Approved refunds will be processed through:
Mode of Refund: Bank Transfer
The customer may be required to provide valid bank account details for processing the refund.
Digitalfinserve Service may request reasonable verification before initiating the refund.
For an approved refund request, the expected processing time is:
5–7 working days
The actual time taken for the amount to reflect in the customer's bank account may also depend on the customer's bank or payment-processing system.
The Membership Card Fee is a payment for the applicable membership service.
Refund eligibility is determined according to this Refund & Return Policy and does not depend on whether a customer's loan or financial application is ultimately approved or rejected.
Membership does not guarantee loan approval, sanction, disbursement, loan amount, interest rate or any particular financial outcome.
Once Customer Service Initiation has been started and appropriately recorded within the applicable period, a customer will generally not be eligible to claim a refund under the specific “service not initiated within 48 hours” refund condition.
Any other refund request will be considered according to the applicable terms, service conditions and company refund policy.
Customers should rely only on the official Refund & Return Policy.
Statements made by an employee, telecaller, sales representative or other person regarding a refund will not override this policy unless formally authorised by Digitalfinserve Service.
If you wish to inquire about this Refund & Return Policy or have a refund-related query, please contact:
Digitalfinserve Service
PLOT NO - 14/C, F-1, ROOM NO-1, AKHILESH CO-OP.HO. SOCIETY, AKHILESH CIRCLE, GHOGHA JAKATNAKA, BHAVNAGAR-364001.
Email:info@digitalfinserve.com
Website:www.digitalfinserve.com
Raise a Request: Raise a Request
© 2026 Digitalfinserve Service. All Rights Reserved.